I.T Support
When You Need It
At our core, we prioritise our customers above all else, committed to providing an unmatched service experience.
As your expert team and strategic IT support partner, we become an essential asset for any business aiming for success. We understand the critical role IT plays in commercial success, but we also recognise that for small and medium-sized businesses, maintaining IT infrastructure can be costly. That’s why we focus on reducing your expenses without compromising on quality or reliability.
Our exceptional IT support services cater to businesses of all sizes and internal teams. We ensure your systems are always operational, enhancing efficiency and enabling you to maximise your technology’s potential.
24/7 Support
Round-the-clock support
Perfect for businesses that operate outside of the usual 9am-5pm hours or have international sites, our ‘follow-the-sun’ support desk provides global, 24/7 coverage. Our dedicated support engineers work across different time zones with smooth transitions, ensuring that your queries are always addressed promptly and efficiently, no matter when they arise. We guarantee continuous availability so you can focus on your business with peace of mind.
IT Consultancy
Personalised IT Support
We offer bespoke IT support designed to meet the unique needs of your organisation. Whether you are an SME seeking fully managed IT services or an internal IT team requiring additional assistance, technical expertise, or extra manpower, we’ve got you covered. Our flexible solutions ensure that we can adapt to even the most demanding situations, providing the precise support you need to keep your operations running smoothly.
Fully Managed
Account Management
At SHG Systems, we strive to be your strategic IT partner. Your dedicated account manager will ensure you maximise your IT investment through quarterly reviews and tailored roadmaps, keeping your systems current. Additionally, our service delivery management focuses on enhancing end-user experience and driving efficiency. With Air IT, you’re not just getting support; you’re getting a team committed to your success.